Privacy Policy —
Your Data, Our
Responsibility

Information We Collect

When you register an account, make a deposit, place a bet, or otherwise interact with the nagat77 platform, we collect certain categories of personal information. This section describes the types of data we gather, the circumstances under which we gather it, and the basis for doing so. We collect only the information that is genuinely necessary to deliver a secure, reliable, and compliant gaming service to players across Bangladesh.

Information You Provide Directly

The following data is collected at the point of account registration or during subsequent interactions with the platform:

• Identity data: Full legal name, date of birth, and gender as provided during registration or KYC verification.
• Contact data: Email address, mobile phone number (commonly a bKash or Nagad-linked number for Bangladeshi players), and residential address.
• Identity verification documents: Copies of your National ID card, passport, driving licence, or other government-issued documents submitted during the KYC process.
• Financial data: Payment method details, including your bKash wallet number, Nagad account, Rocket account, Upay details, or bank account information used for deposits and withdrawals. We do not store full card numbers — card payment details are handled by our PCI-DSS-compliant payment processor partners.
• Communications data: The content of any messages you send to our support team via email or live chat, including complaint records and dispute correspondence.
• Responsible gaming data: Any deposit limits, cooling-off periods, or self-exclusion requests you submit through your account settings.

Information Collected Automatically

When you visit and use the nagat77 website, we automatically collect certain technical and behavioural data through standard web technologies:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, time spent on each page, games launched, bet amounts, session duration, login timestamps, and navigation paths through the platform.
• Location data: Approximate geographic location derived from your IP address. We use this to apply appropriate access controls and to detect potentially fraudulent logins from unusual locations.
• Cookie and tracking data: Data collected via cookies, local storage, and similar technologies as described in the Cookies section of this policy.

Information from Third Parties

In certain circumstances, nagat77 may receive information about you from trusted third-party sources, including payment processors (such as bKash, Nagad, and our banking partners), identity verification service providers, fraud detection agencies, and game studios whose content is integrated into the platform. Any data received from third parties is handled in accordance with this Privacy Policy and is used only for the purposes described herein.

How We Use Your Data

nagat77 uses the personal data it collects for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected, and we do not sell your personal data to any third party for their own marketing or commercial purposes.

Purpose	Legal Basis	Data Categories Used
Account creation and management	Contractual necessity	Identity data, contact data
Processing deposits and withdrawals	Contractual necessity	Financial data, identity data
Identity and age verification (KYC)	Legal obligation	Identity documents, date of birth
Fraud prevention and security monitoring	Legitimate interests	Usage data, device data, financial data
Customer support and dispute resolution	Contractual necessity	Communications data, account data
Responsible gaming compliance	Legal obligation / Vital interests	Gaming activity data, responsible gaming preferences
Personalising your gaming experience	Legitimate interests / Consent	Usage data, gaming preferences
Sending promotional communications	Consent	Contact data, gaming preferences
Platform analytics and improvement	Legitimate interests	Usage data, cookie data

Marketing Communications

If you have opted in to receive promotional communications from nagat77, we may send you emails or SMS messages about new games, deposit bonuses, BPL season promotions, Eid special offers, Pohela Boishakh campaigns, and other time-limited incentives tailored to Bangladesh players. You may withdraw your consent to receive marketing communications at any time by contacting the support team or adjusting your account notification preferences. Withdrawal of consent for marketing purposes will not affect the lawfulness of any marketing sent before the withdrawal.

Automated Decision-Making

nagat77 uses automated processes to detect and flag potentially fraudulent activity, including unusual login patterns, atypical payment behaviour, and signs of account sharing. Where an automated process results in a restriction being placed on your account, you have the right to request human review of that decision by contacting our support team. We do not use fully automated decision-making (without any human oversight) for decisions that produce significant legal effects on you.

Data Sharing & Disclosure

nagat77 does not sell, rent, or trade your personal data. We share your information only in the specific circumstances described below, and only with parties who are bound by appropriate data protection obligations.

Service Providers and Technology Partners

To operate the nagat77 platform effectively, we share necessary data with trusted service providers who process data on our behalf. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the payment information necessary to execute deposit and withdrawal transactions.
• Game studios: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a unique player identifier and session token to launch games. They do not receive your full name or contact details.
• Identity verification providers: KYC and document verification services receive copies of your identity documents for the sole purpose of confirming your identity and age.
• IT infrastructure and hosting providers: Cloud hosting and database service providers who store platform data on our behalf under strict data processing agreements.
• Fraud detection services: Specialist agencies that analyse transaction patterns and device fingerprints to identify and prevent fraudulent activity on the platform.

Legal and Regulatory Disclosure

nagat77 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required by applicable law or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity. In all such cases, we disclose only the minimum information necessary and will endeavour to notify the affected player where permitted to do so by law.

Business Transfers

In the event that nagat77 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred as part of that transaction. In such circumstances, nagat77 will take reasonable steps to ensure that any successor entity is bound by privacy commitments at least as protective as those set out in this Privacy Policy, and will notify affected players as required.

Cookies & Tracking

nagat77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, measure site performance, and — with your consent — deliver relevant promotional content. This section explains the types of cookies we use and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to remember information about your visit, such as your login session, preferred settings, or the contents of a game session in progress. Cookies do not contain executable code and cannot directly access other files stored on your device.

Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the nagat77 platform to function correctly. They manage your login session, maintain your account authentication state, and ensure that your deposit and withdrawal flows operate securely. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These cookies collect anonymised data about how visitors use the nagat77 website — including which pages are visited most frequently, how long sessions last, and where users encounter errors. This information is used exclusively to improve the platform experience. No personally identifiable information is associated with these cookies.
• Functional cookies: These cookies remember your preferences such as language settings, preferred game categories, and notification preferences, allowing the platform to provide a more personalised experience on each visit.
• Marketing and targeting cookies: With your consent, we may place cookies that help us deliver relevant bonus offers, seasonal promotions (such as BPL season offers or Eid special bonuses), and game recommendations based on your activity on the platform. You may withdraw your consent to marketing cookies at any time.

Managing Your Cookie Preferences

You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that blocking strictly necessary cookies will prevent you from logging in to your nagat77 account and will impair the core functionality of the platform. Instructions for managing cookies in the most commonly used browsers are available in the Help section of each browser's official documentation. You may also contact our support team to discuss your cookie preferences in the context of your account.

Data Security

Protecting your personal data from unauthorised access, disclosure, alteration, and destruction is a priority at nagat77. We implement a range of technical and organisational security measures to safeguard the information we hold about you, in proportion to the sensitivity of that data and the risks associated with its processing.

Technical Security Measures

• SSL/TLS encryption: All data transmitted between your device and the nagat77 platform is encrypted using industry-standard SSL/TLS protocols. This ensures that sensitive information — including login credentials and payment details — cannot be intercepted in transit.
• Password hashing: Account passwords are never stored in plain text. We apply a strong one-way cryptographic hashing algorithm so that even in the unlikely event of a database compromise, passwords remain protected.
• Secure payment handling: Payment transactions processed via bKash, Nagad, Rocket, Upay, and our banking partners are handled through their own secure, regulated payment infrastructures. nagat77 does not store full payment credentials on its own servers.
• Access controls: Access to personal data within the nagat77 organisation is strictly limited on a need-to-know basis. Staff who require access to player data for legitimate operational purposes are granted only the minimum level of access necessary to perform their role.
• Intrusion detection: The platform employs automated monitoring systems to detect and respond to unusual access patterns, potential brute-force attacks, and other security anomalies in real time.

Organisational Security Measures

In addition to technical controls, nagat77 maintains internal data protection policies that govern how staff handle personal data. Team members with access to player data are trained on data protection obligations. Confidentiality agreements are in place for all personnel and contractors who process personal data on behalf of the platform.

Security Incident Response

In the event of a data security incident that poses a risk to the rights and freedoms of our players, nagat77 will act promptly to contain the incident, assess the scope of any data exposure, and notify affected players as soon as practicable. If you believe that your nagat77 account has been compromised or that your personal data may have been accessed without your authorisation, please contact our support team immediately at the email address listed in the footer of this page.

Data Retention

nagat77 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. Once data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual player.

Retention Periods by Data Category

Data Category	Retention Period	Rationale
Account registration data	Duration of account + 5 years after closure	Contractual and compliance obligations
KYC / identity documents	5 years after account closure	Anti-money laundering regulatory requirements
Financial transaction records	7 years from transaction date	Financial record-keeping obligations
Gaming activity logs	3 years from the date of activity	Responsible gaming compliance and dispute resolution
Support communications	3 years from last interaction	Dispute evidence and service quality review
Marketing consent records	3 years from consent withdrawal	Proof of consent management
Analytics / cookie data	Up to 13 months from collection	Platform analytics cycle

Where an account is closed at the player's request, nagat77 will retain the minimum data necessary to comply with legal obligations and will delete or anonymise all other personal data within 90 days of the account closure being processed, subject to any ongoing compliance review or active dispute that requires the data to be preserved.

Your Privacy Rights

As a player on nagat77, you hold a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights and to responding to any valid request within a reasonable timeframe. The following rights are available to all registered players:

Right of Access

You have the right to request a copy of the personal data that nagat77 holds about you. This is commonly referred to as a Subject Access Request (SAR). Upon receipt of a valid SAR, nagat77 will provide you with a summary of the categories of data held, the purposes for which it is processed, and the recipients to whom it has been disclosed, within 30 days of receiving your request.

Right to Rectification

If any personal data held by nagat77 is inaccurate or incomplete, you have the right to request that it be corrected. You can update many basic account details directly through your account settings. For changes to identity-verified data (such as your legal name or date of birth), please contact the support team and provide the relevant supporting documentation.

Right to Erasure

In certain circumstances, you have the right to request that nagat77 delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis for processing exists), or where the data has been unlawfully processed. The right to erasure is subject to override by our legal and regulatory retention obligations — for example, financial transaction records that must be retained under applicable law cannot be deleted at your request until the mandatory retention period has expired.

Right to Restrict Processing

You may request that nagat77 restrict the processing of your personal data in specific circumstances — for example, where you contest the accuracy of the data or where you have objected to processing and a determination is pending. During a restriction period, nagat77 will continue to store your data but will not process it for any purpose other than storage unless you provide your consent or the processing is required for a legal claim.

Right to Data Portability

Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted directly to another data controller where technically feasible.

Right to Object

You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. This includes the right to object to the use of your data for direct marketing purposes at any time, without the need to provide a reason. Upon receipt of a marketing opt-out request, nagat77 will cease marketing communications within 5 business days.

Contact & Complaints

If you have any questions about this Privacy Policy, about the way nagat77 processes your personal data, or if you wish to exercise any of your privacy rights, please contact us using the details below. We are committed to responding to all privacy-related enquiries promptly and transparently.

How to Contact Us

The primary contact channel for all privacy and data protection enquiries is the nagat77 support email. Please use the email address displayed in the footer of this page. When contacting us about a privacy matter, please include the following in your message:

• Your registered nagat77 username or the email address associated with your account.
• A clear description of your request or question.
• The specific right you wish to exercise, if applicable (e.g., Subject Access Request, Erasure Request).
• Any supporting information relevant to your query.

nagat77 aims to acknowledge all privacy enquiries within 48 hours (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 calendar days. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

Raising a Complaint

If you are not satisfied with the way in which nagat77 has handled your personal data or responded to a privacy rights request, you have the right to raise a formal complaint. We ask that you first contact us directly so that we have the opportunity to address your concern. If you remain dissatisfied after our response, you may escalate your complaint to a relevant data protection authority or seek independent mediation.

Updates to This Privacy Policy

nagat77 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will update the effective date at the top of the document. We encourage you to review this Privacy Policy periodically. Continued use of the nagat77 platform after a policy update constitutes your acceptance of the revised terms.